Roz respects your right to control your personal data. This page explains how to request deletion of your Roz account and associated data.
How to Request Account Deletion
To request deletion of your Roz customer or merchant account, follow either of these steps:
In-app: Open the Roz app → go to Profile → Settings → "Delete Account" → confirm your request.
By email: Send a request from your registered email address to privacy@roz.app with the subject line "Account Deletion Request," including the phone number or email used to sign up.
Processing time: Account deletion requests are processed within 30 days of receipt.
What Gets Deleted
Your name, email address, and phone number
Saved delivery addresses
Account credentials (login information)
App usage and device data associated with your account
What May Be Retained
Some data may be retained for a limited period after account deletion, where required by law or legitimate business need, including:
Order and transaction history — retained for accounting, tax, and legal compliance purposes (typically up to 7 years, as required under Indian law)
Records related to any open disputes, refund claims, or fraud investigations — retained until resolved
This retained data is not used for any purpose other than legal, accounting, or dispute-resolution needs, and is not accessible through your account once deletion is complete.
Merchant Accounts
Merchants requesting account deletion should ensure all pending orders are fulfilled and payouts settled before submitting a deletion request, as outstanding payouts or disputes may delay processing.
Contact
For questions about account deletion or data retention, contact privacy@roz.app.